If you’re a webmaster or someone responsible for almost everything for your website, such as maintaining it, ensuring it has minimal downtime, you’ll then have to consider to choose a web host that has at least live chat support.
Live chat support provided by a web hosting company offers the convenient contact to the support and sales of the web hosting company at cheaper cost, at anywhere you like and some even offer 24×7 hours of support. And of course, using live chat is easier for you express yourself and tell precisely to the technical support what’s gone wrong with your host. Such as an URL can be copied and pasted on the live chat, which should normally tell more precisely than speaking over the phone.
34SP.com, the UK Web hosting company recently has adopted the SmartTrack Customer Service Helpdesk software, which is a nice app that enhances the company support to their customer. And the great thing is the software provides live chat feature, meaning you are able to contact their technical support without needing to make expensive phone calls. And the best is when you’re on the run, you just need to have a netbook/laptop or a mobile device that has a full fledged web browser which you can use to hook up to their live chat service on their website.
The company has also mentioned the adoption of the SmartTrack software with the live chat feature, has dramatically increased the customer satisfaction levels as it’s led to ultra fast response time with the live chat feature. And some more the live chat allows capturing or recording of the chat session between the support and the customers, which allows the company to further analyze the chat session and texts which can then lead to further improve their services or future prevention or anticipation of such a problem to happen again. Find out more here